Your IT department, without building one.
We monitor, support and secure your technology for one predictable monthly cost, so small issues stop interrupting the work and your team stops depending on whoever knows the system.
Why organizations hand us their IT
Most organizations don't need more technology. They need the technology they have to stay up, stay secure and stop taking people away from their work.
- ReliabilitySmall issues that keep interrupting the work.
A public health nonprofit reduced downtime 40% with our managed IT services, and first-response resolution rose to 92% within six months.
We watch uptime, storage, traffic and hardware health so problems are caught before they cause downtime, and our help desk resolves tickets with clear escalation when something does go wrong. - ContinuityAn IT environment that depends on whoever happens to know it.We assess and document your infrastructure, onboard every device and user, and keep that record current, so knowledge stays with the organization when people change roles or leave.
- Security and compliancePatches, protection and reporting that slip between other priorities.We keep systems patched, endpoints protected and encrypted, and data backed up, with logging and monthly reports that support HIPAA and other compliance requirements.More on cloud security
What's covered
Everything you'd expect from an in-house IT team, run as a service.
One predictable monthly costNo hidden charges. We work across AWS, Azure, Google Workspace, Microsoft 365 and Teams.
- Help desk and user supportSupport for desktops, mobile devices and core applications, with ticket-based escalation and remote troubleshooting.
- Network and server monitoringProactive monitoring of uptime, storage, traffic and hardware to prevent downtime and data loss.
- Patch managementRegular Microsoft and third-party updates across servers and endpoints.
- Endpoint protectionAntivirus, spyware monitoring and device encryption for security and compliance.
- Backup and recoveryFile-level backups and scheduled replication, so data can be restored when it's needed.
- Reporting and reviewsCompliance-aware logging, monthly maintenance reports and regular strategy reviews with your leadership.
Related services
- Technology DevelopmentSystems built and secured around how the work runs.
- Business Process ImprovementFind where work stalls and fix the process behind it.
- Program & Project ManagementMajor programs carried from plan to daily operation.
What would you stop worrying about?
Tell us how IT is handled today, and we will show you what changes when it's managed for you.