The operating system for reliable performance.
Operational reliability is the outcome. COMPASS™ is the operating system used to create and sustain it.
Seven elements, one system.
When the same problems keep coming back, one of these seven is weak. Answer each question for your operation. The one you hesitate on is where to start.
- ClarityEverything begins with clarity.Is the work clear?
- Operational AlignmentAlignment across strategy, governance, technology and people.Do strategy, governance, people, process, and technology actually support one another?
- MeasurementReliable organizations measure what matters.Can leaders see whether the operation is working, drifting, or failing before the consequences become obvious?
- Process IntegrityProcesses don't just exist. They perform consistently.Does the process work as designed, with defined controls, handoffs, exceptions, and standards?
- AccountabilityOwnership is only real when authority matches responsibility.Is ownership real?
- Systems ThinkingEverything is connected.Are we fixing the operation as a system rather than optimizing one department while creating problems somewhere else?
- SustainabilityCan this continue after the consultants leave?Can the operation continue to perform without constant intervention, workarounds, or extra effort?
What changes when the system is in place
COMPASS gives leaders a way through complexity with clarity, consistency and confidence, connecting strategy to workflows and aligning tools to real work.
- Work runs the same way in a busy week as in a quiet one.
- Every decision and handoff has a named owner.
- Leaders see problems in the measures, not in the complaints.
- Controls are part of the work, not a review at the end.
- New technology fits the way the work runs.
- Improvements outlast the people who made them.
How COMPASS is put in place
Three steps, from the first conversation to changes running in daily operation.
- Step 1Discovery callA conversation about where execution is breaking down and what it is costing, to decide whether COMPASS is the right place to start.
- Step 2COMPASS assessmentWe assess the operation against all seven elements and show which are weakest, with the evidence behind each finding.
- Step 3Implementation workshopWorking sessions with your leaders and teams to redesign the weakest elements and put the changes into daily operation.
Questions leaders ask about COMPASS
Is COMPASS a software product?
No. COMPASS is an operating system for how the work runs: the decisions, processes, measures and ownership around your people and technology. It works with the systems you already have.
Do we have to work on all seven elements at once?
No. The assessment shows which elements are weakest in your operation, and most organizations start there.
How is COMPASS different from the Automation Fitness Review™?
The review answers one question about one process: is it ready to automate? COMPASS works across the operation to build the conditions that keep processes reliable, whether or not you automate them. If your question is about one process, start with the Automation Fitness Review™.
What kinds of organizations do you work with?
Organizations where execution has to be reliable: public agencies, school and college districts, health and public health programs, energy companies and regulated service providers.
Build the system that holds.
Tell us where execution keeps breaking down, and we will help you find the element to strengthen first.